One of the few sites I have had no trouble with in the many years I have been using Amazon. Preorder items have always turned up by release or a day early.
Their prices are usually very competitive and quite often I find I have been refunded a small amount every so often due to their price promise.
Amazon Prime is well worth the money if you mainly order from this site as everything I have bought has arrived the next working day, if you are looking to make at least 20 or so purchases a year with Amazon then Prime is the way to go.
Since the website "update" the site has been plagued with issues. Preorders appearing, then disappearing, orders appearing that you have not placed etc. Most of the time items are out of stock on the website.
Trade in prices and second hand game prices are really disgusting, I would go elsewhere to trade your games in.
I have had a few preorders with GAME not turn up by release day either, very disappointing to say the least. There are many better online retailers available that are more reliable and competitively priced.
My item was left on my doorstep when there no instructions to leave the parcel if I was not in. The driver had also signed my name for delivery!!! Disgusting. The parcel also looked like it had been thrown about a bit as well, as the corners were dented. Not happy with their service at all.
Over the years Play.com has slowly become slower with delivery times and less competitive price wise.
My experience with customer services was not a pleasant one. I opted to send an item back as it was not as described. The postage was then taken off my refund (it should not have been). After 2 e-mails I had no reply and after a stern third e-mail I finally had a reply confirming I would have the rest of the refund. Not really a pleasant shopping experience.
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