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Reviews (2)

BULK POWDERS™

Quick delivery (Usually) - great products

Great products and apart from the occasional hiccup for delivery they have been faultless.

Land Of Beds

Good ordering but let down by terrible, awful delivery

The website makes it easy to browse the products and the choice is good. Once ordered that's when it all goes wrong unfortunately: poor communication about lead times, few options, slow responses and terrible communication organising delivery. For example: there is only one delivery slot PER WEEK for an area, if you miss it or can't make that day it's at least another week before they can deliver.

I would not use them again. If I had known about the small options for delivery and the once-a-week only option available I would not have ordered. If you care about when your mattresss arrives then please go elsewhere, it'll be worth the extra £10 or so saved for the ability to have it delivered soon and when you are able to receive it.

05 July 2011

Reply from Land of Beds

Thank you for your review.

We are glad the order experience was a good one.

However, we are sorry to hear that the delivery slots were not that convenient for you. We do cover the whole country on a weekly basis and try to be as flexible as possible with customer requirements. We do try to give at least 3 - 5 days notice and provide a 2 hour time window on your day of delivery. We also call all customers on route 30 mins prior to arrival. If you would like to contact me to discuss your individual experience we would be grateful to listen to your feedback.

Kind Regards,

Customer service

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MA
Reviewer
United Kingdom

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