Mark Rudman´s profile

Reviews (2)

Travel Republic

Helpful efficient and proactive approach to our booking request.

I was surprised, while exploring booking possibilities online, to receive a phone call from Travel Republic. The representative then helpfully took over the whole process, making the booking so much easier than the usual pages one is required to trawl through in order to make arrangements online. This proactive approach was clearly to our mutual benefit. Indeed, quite the opposite of the usual experience with call centres. The company even posted travel documents to me; I wonder how many customers struggle (like me) with unreliable home printers. Well done and thank you.

World First Travel Insurance

Exceptionally helpful and straightforward, even for pre-existing health conditions

I have used World First both for annual policies and one-off trips for a few years, following a newspaper commendation re pre-existing health conditions. This followed unsuccessful attempts at obtaining travel insurance from numerous other providers; even those recommended by agencies such as Macmillan (cancer charity). It was understandably a little slow to get through to a representative on the telephone, but the questions were then straightforward and helpful. Cover was obtained easily, and was reasonably priced. I have no experience of making a claim on the policy, and of course hope I never need to.

11 February 2014

Reply from World First Travel Insurance

Hi Mark

Thanks for your comments which are much appreciated.

I am sorry you had trouble getting through on the phone and this is something we have been addressing with extra staff joining the team in recent weeks. Hopefully you won't have to wait so long next time you call us, but if you do then please feel free to request a call-back using the automated service or drop us an email and we will call you back at our expense.

Best regards

Martin Rothwell

Mark Rudman´s profile

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Mark Rudman
United Kingdom