Berdo Robinson´s profile

Reviews (3)

The Hair Room (UK) Ltd

web/email communication could be better

[Update to my previous review]
I have since received a refund on 3 January 2013 and the owner Mark has made a genuine effort to resolve things and apologise for the poor response to website/email communication.

[Original review December 24 2012]
I have not received my item and the admin staff and manager are ignoring my emails.

Will update this review if I hear from them and receive a refund/replacement but until then best advised to avoid this company.

I ordered "Redken Ringlet 07" on 4 December and on 5 December I received notice that it was despatched.

Two weeks later I still had not received the item and contacted them via the web form that reassures "we normally answer straight away".
To date I have not received a reply from them.

I also contacted the owner Mark on 19 December. He replied the same day "thank you for your email, I will look into this first thing in the morning" but I have not heard from him since and he ignored my follow up email on 21 December.


Good value if you're not in a hurry!

I read the bad reviews but decided to give them a try anyway. I placed the order (Aveda shampoo) on their website (not via Amazon) and it took 5 days to despatch, then another 4 days to deliver.



Having read all the glowing reviews on about the Manceuticals Dark Circle Eye Treatment I used it regularly for 3 weeks but couldn't see any change/improvement at all. I submitted a negative review via their website but it has not been published. My queries re. my missing review has gone unanswered, which makes me question the authenticity of all the positive reviews.

John Glassey found this review useful

Berdo Robinson´s profile

profile image of Berdo Robinson
Berdo Robinson
Male, 1971
United Kingdom