HMV

Shit Customer Services Taunton.

I had been waiting to purchase Dr Dre Solo headphones for my Husband for 4 months, i checked out the Website for the prices hoping they would come down in price as the in store price was £169.99, when i checked the Website out at the Weekend they had been reduced £144.49, Hooray, off i went on my journey in to my nearest town of Taunton, picked them of the shelf believing that they would be the same price( as all the other offer's that where on the site where on in the store) to my surprise they where full price, which i question & was told the sale price was only on the Web Site(which i was not keen on buying from as i wanted a shop to return them to if there where any problems) so i asked if they could do any discount for a cash buyer or throw in "Freebies" as a gesture of god will(no so luck) i left the shop with out purchasing them, thought about it for a couple of hours & went back to the shop picked them of the shelf & the Assistant(when i found one) went to get them from the store, he placed them in the box & then placed them into the sleeve that was out on the shelf, i requested a brand new box as the shelf box was scratched & damaged, he said there was not any more in stock, so i then asked again about a discount as the box was damaged, he just laughed & said "do you want them or not" to which i replied that as they are for my Husband as a gift & the box was just as important he may return them, which he replied he would not be giving any refund because of the box.I just hope these headphones are worth the £169.99 & hassle they have caused. The staff are rude un-helpful & need some Customer Service's skills, you also nearly have to beg for some assistance. I will NOT be shopping there again.