Matt Harris´ profile

Reviews (3)

Glasses Direct

Well done Glassesdirect and big thank you to GD team

My PD of 59mm was clearly stated on prescription, but both pairs of my glasses were defaulted to 63, and net result was double vision and not too good for .This has cost me 4 weeks without new prescription glasses, and possibly a further 2 weeks before I get correct glasses from new supplier.
No compensation given to me for this STUPIDITY, other than SORRY!!! for inconvienence suffered.

Please disregard above review, as I have now been offered, as a goodwill gesture of one pair of my glasses free...
Well done GD and TY
Have now received both pairs glasses and delighted with them.
Big Ty to all at GD for the help in getting my PD problem corrected.
Excellent online purchase and service from GD team.

Matt Harris found this review useful

25 March 2013

Reply from Glasses Direct

Dear Mr Harris,

Please accept our apologies for this error, and for not dealing with your returned glasses in a more acceptable way.

As a gesture of goodwill, we would like to offer you one of the pairs of glasses free of charge. If this is acceptable to you, please email our customer service team at copying this email, and we will order one pair free of charge for you.

Kind regards

Team GD


Best ever online ordering,tracking and delivery experience from this company with an exceptional "Goodwill" gesture by them, relative to my Washing Machine Ordered Price.

The Rug House

Superb Purchase delivery and company

Purchased 2 rugs from this company.
Excellent quality rugs.
Superb delivery.
Helpful and pleasant staff.

Matt Harris´ profile

profile image of Matt Harris
Matt Harris
Male, 1930
United Kingdom