Laura´s profile

Reviews (2)

Raileasy

never heard of the distance selling law!!! avoid!!!

First and last time i will be using this company. My tickets hadnt turned up after over a week so i called the really expensive "help" line. I was told that if they havent turned up then I would need to re-buy the tickets. I said that this was ludicrous and i was told that "well its puts you in a bad place because there is nothing you can do" so in a word tough! The fact they havent turned up is their responsibility, not mine. This is the whole reason why we have the distance selling law to stop jokers like this taking your money for invisible products. NEVER use this company. They are theives!

Charlie Scene found this review useful

Bravofly

WARNING ILLEGAL COMPANY

I have repoted bravofly to CAA's Regulatory Protection Group, specifically the section (formerly the Air Transport Users Council) and they do not have an ATOL license. They are selling tickets illegally. Bravofly are set up as a search engine only and cannot take payment from you as it is illegal.

28 July 2011

Reply from www.bravofly.com

Dear Laura,

We would like to point out that your statement is incorrect. In fact, Bravofly operates in a legal manner because it is compliant with the laws of the nation in which it is based: Switzerland. The license which you refer to is only required for British agencies.

Our company has been working in the travel industry for several years and we have always acted according to the laws that govern Switzerland. A false statement like yours damages our reputation and discredits the high level of expertise and the efforts of our employees. If you have any other doubt or question about the legitimacy of our company, I would be more than happy to answer you here or in private. My email address is: simona@bravofly.com

Laura´s profile

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Laura
Reviewer
Female, 1983
Northampton, United Kingdom

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