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Reviews (1)

Victoria Plumb

Let down twice within two days

ordered three items next day delivery at an obscene delivery cost of £49.95, next day only two turned up, of the two that turned up the shower tray had some kind of glue/resin marks in the corner - as we are in the middle of having bathroom fitted not a position to send the tray back, phoned Victoria Plumb about the missing item, advisor stated that other item was left on couriers van and that despite us needing it that day as our bathroom was getting fitted the van could not come back and drop it off, we had to re order the item again and wait for it to be delivered again the next day. The next day waited all day, at 5pm I phoned to ask how much longer my item was going to be (a shower trap that we were waiting to install) - I was then told it had not been re ordered properly the previous day and that it will not be arriving. Ended up having to cancel the item completely and go to a local plumbers merchants myself. Absolute shambles.

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caroline mac
United Kingdom