I placed an order with this company on 8 February for a canopy light and bulb for my terrarium. I rang them on 12 February to ask where my order was only to be told that it wasn't in stock and they had no idea when it would be in. The person on the phone obviously hasn't been on any custmer service course, as he was really rude and couldn't care less
I cancelled my order the same night, and had an email back saying they would refund me. To date, no refund received and no response to emails. Some emails are failing to be delivered; they obviously don't like to answer the phone on any day after 16.00.
I have contacted my bank to do a charge back, as I have evidence that they will refund me, but obviously aren't going to. Tempting to contact Trading Standards as they are happy to take your money, just not give it back when they can't fulfil the order.
My advice to anyone wanting to use this website PROCEED WITH EXTREME CAUTION!!!!!! You could be out of pocket for some time by an obviously fraudulent company.
Was going to place an order with Sea Pets for a Terrarium kit and noticed that they were offering half price bulbs when buying a Terrarium. When adding the kit and the bulb to the basket, the price of the bulb wasn't reduced (as per their website).
Upon emailing them, I got a reply saying that the kit was no longer in stock and had been discontinued and removed from their website. This was strange as it was showing in stock and would have allowed me to purchase it from them. After reading reviews on here, this is a common theme that they list out of stock items and allow customers to pay for them.
I spoke to their customer service to see if a kit could be sourced, but was told no, but was told to email them a shopping list of what I was after to see if they could sort out a deal for me.
I emailed them, only to wait for 3 days for a reply after sending multiple chasing emails, even their main sales email address doesn't bother emailing you back !!!!
The response I got was that there was nothing they could do for me, and didn't offer any deal. If I knew I was going to have to wait 3 days for a reply, I would have gone somewhere else straight away to buy the equipment.
Really poor customer services that fail to respond to emails or honor anything, I would avoid this company like the plague in the future, as they aren't customer focused and have a website showing items that are clearly out of stock, but would still allow customers to purchase them. I would consider this fraud, as they are willingly advertising to sell goods they can't honor.
I dread to think what would have happened if I purchased this equipment with regards to getting my money back. I would probably still be waiting.
Kristy K-Dawg Sadler found this review useful
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