Jeg har før i tiden handlet hos Conrad fra deres Tyske butik uden problemer.
Dette lader sig åbenbart ikke gøre længere, og jeg var derfor nødt til at bruge den Danske hjemmeside til at bestille - fint nok.
Jeg finder de ting jeg vil købe, vælger ekspres levering med UPS og betaler for min ordre, men finder efterfølgende ud af, at en enkelt af de varer jeg har bestilt, ikke er på lager før næste måned... Skide ærgerligt, men jeg kunne jo bare have været mere opmærksom inden jeg afgav min ordre.
Efterfølgende går jeg ind på Conrad Elektroniks hjemmeside, for at kontakte deres kundeservice vha. En standard formular som SKAL bruges for at kontakte kundeservice...!
Jeg vælger kategorien "Ordre / Ændre bestilling / Afbestil" og skriver om de ikke kan lave min bestilling om, og sende en anden vare som jeg ved de har på lager, og som oven i købet er billigere end den først bestilte vare.
Inden jeg får svar tilbage fra kundeservice, ser jeg så under deres "FAQ" sektion, at det ikke er muligt at ændre/afbestille en ordre, når først den er afgivet!!
Det mener jeg er en underlig måde at drive forretning på - Jeg har brug for varerne her og nu, og altså ikke i næste måned hvor en enkelt af mine ting angiveligt kommer på lager igen, og så kan man ikke engang ændre (eller afbestille, hvis man har lyst til dette) sin ordre, men er tvunget til at vente på at pakken når frem, for så at betale for at sende den retur igen... Det er fandeme at p*sse sine kunder op og ned ad ryggen i det lange løb, og jeg håber at Conrad Elektronik får ændret denne praksis i fremtiden, så man kan ændre eller afbestille sin ordre, INDEN den bliver afsendt.
Jeg må nu væbne mig med tålmodighed, og vente på at mine ting ankommer, og fremover huske på, at kontrollere lager status hos Conrad Elektronik, såfremt jeg bestiller fra dem igen.
Ellers syntes jeg at kundeservice var ret hurtige til at svare på min henvendelse, og det skal de have ros for
Allan Lund Sørensen found this review useful
Let me tell you my story:
I enjoy photography and needed a new lens.
The lens I wanted has unfortunately been discontinued, so I tried doing a search on Google to see if anybody had a used copy I could buy.
I found out that Microglobe had a brand new version of this lens in stock, so after reading a couple of mixed reviews online, I took the plunge and ordered from their website.
During checkout I typed in my credit card information complete with expiry date and security code, and also gave the company my address - everything seemed legit and I was transferred to a page that made me confirm the details - I pressed "confirm" and was taken further on to an electronic receipt of my order.
Later that day I received the following e-mail from Microglobe:
"Dear valued customer
We have processed your order, but the address you have provided as your card’s registered address is not matching the address your bank’s hold for this particular card.
In order to facilitate the quick delivery of your order please:Send us the billing address (Registered address) of your credit card exactly as it appears in your bank statement.
Microglobe Sales Team"
"That's odd" I thought to myself, as the whole check-out process was made to look like a secure check-out, and the payment and address details had already been accepted.
I was in a hurry that day, as I was packing to go to Norway the day after, so I sent the company my address as it was stated on my bank statements.
I also called Microglobe to ask them if they had received my information, and they confirmed, telling me that the lens would be shipped out the following day.
The day after ordering from Microglobe, on my way to Norway, I got a call from a UK based telephone number which I unfortunately missed - I tried calling it back after a couple of hours, and was put on hold to a company called "medhotels.com".
I immediately hung up, thinking that they may have called me in some kind of marketing campaign, as I do travel a lot with my work.
This was on a Friday.
The following Monday I was back from Norway, and I happened to check my account via my web-bank, and found that a total of 574,72 euro had been deducted from my account, by "medhotels.com".
I immediately called "medhotels.com" and spoke with a very nice woman, who confirmed that my credit card had in fact been used to order a hotel stay by a "Rhiyad Hadad" (Not sure if this is the correct way to spell it?)......
I told her that I had nothing to do with this, and she immediately cancelled the reservation and refunded my money.
Later that day, the lens arrived with the postal service in two different boxes - one for the lens and one for the box? According to Microglobe this was to "save on weight" but a cardboard box doesn't weigh that much, so I suspect some grey import stuff happening - anyway the lens was to my surprise exactly as described and worked like it should, except for a heavy front-focus which means that today I've had to deliver the lens at a service center here in Denmark, and they will then calibrate the lens and check if it's a grey import.
Long story short: Today I created a fake account with Microglobe, and tried to order some stuff with a totally fake and made up address, along with some made up credit card information, and sure enough their website accepts the order and leads you to believe that you're using a secure check-out process - something which would NOT BE POSSIBLE if you were in fact using a secure check-out!
This leads me to the conclusion, that an employee from Microglobe, or someone close to that person has been mis-using my credit card information.
As I wrote earlier in my review, I do travel a lot with my work, but I ALWAYS pay in cash or withdraw money from ATM machines inside banks - thus I am very aware of WHEN and WHERE I use my credit card, and I only order from trusted websites that's had lots of good reviews on trustpilot or through good friends.
All of my computers runs updated antivirus software, and I never install programs or add-ons to my web-browser from untrusted sites.
I work in the security industry and have a long background from the army, which means that I'm sometimes obsessed with security measures, precautions and planning, and this holds true for everything I do in life, therefore I am absolutely certain that no other than an employee or someone close to an employee at Microglobe, is responsible for the mis-use of my credit card information.
All the info I have gathered during this "incident", has been passed over to my banks fraud management office and the Danish police, so they will now have to take any necessary steps from here on, although I'm afraid that nothing will actually happen to the one responsible for all of this.
I've gotten my 574,72 euro back again, and a new credit card is on it's way, so from here on I can say that everything worked out in the end, even though I've had to send the lens in for re-calibration for my own money.
All in all I can say that I will NEVER buy ANYTHING from Microglobe ever again, and I strongly encourage people to stay clear of them!
Tommy Tate found this review useful
Jeg stod og skulle bruge nogle småting her og nu (diverse hovedbeklædning samt en hardbox til min vest) da jeg skal ombord på et skib i Suez kanalen om 5 dage.
Disse ting var overhovedet ikke need-to-have, men derimod nice-to-have, men jeg skrev nu alligevel til Grejfreak.dk, og spurgte om ikke de var venlige at sende ordren hurtigst muligt, og forklarede dem min situation.
Indehaverne var hurtige til at svare, og de forsikrede mig om at min ordre ville blive sendt i dag - her til aften modtog jeg så et track & trace nummer på min pakke, samt en e-mail fra Grejfreak.dk om at ordren er afsendt, og at jeg endelig måtte kontakte dem igen hvis der var noget de kunne hjælpe med - det er fandeme service så det vil noget!
Det er helt sikkert IKKE sidste gang jeg handler hos Grejfreak.dk!
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