Emma S´s profile

Reviews (2)

Digital Fusion

Mixed feelings

Good price for item. However, I paid extra for delivery within 2 working days, because I needed it for a deadline. They told me it had been dispatched by next day delivery, but in the end (after I chased and it was apparently re-sent) it arrived on the 4th working day after ordering - too late. I have asked for a refund of the extra cost paid for quick delivery - haven't had a reply.

Worktop Express

Manufacturing quality could be better

The wood looks lovely. The manufacturing is a bit dodgy in places, for example staves that don't join flush in the middle of the worktop and along the edge, manufacturing marks and imprints that can't just be sanded down. As a result we have had to avoid using parts of the lengths we bought so we had much more wastage than we had planned for and have not been able to do what we had planned. There are more knots and holes than we had expected, but because of the manufacturing defects, we have not been able to hide them all, for example on the underside/backside. It is a shame that overall it looks so lovely and we have spent quite a bit on the worktops, that we have had to accept for example an open hole in a very visible place in the middle of the worktop in front of the sink, which rather spoils the overall effect. Advice if you are thinking of buying: don't expect to be able to use the whole worktop, you will have to avoid using quite a lot or compromise the look/functionality.

08 July 2011

Reply from www.worktop-express.co.uk

Dear Emma,

Thank you for your feedback.

With regards to the quality, all of our worktops are A-grade. As you have opted for our standard Oak rather than Prime Oak, there will be natural imperfections in the timber to give the worktop more character than its Prime variant. During manufacture, we go to great lengths to remove nearly all natural imperfections from the surface of our worktops. To not render the timber characterless, small natural imperfections are deemed acceptable and small sound knots and minor shakes, which do not affect the performance of the worktop, are acceptable. Larger natural imperfections may occasionally appear on the underside of the worktop, as long as they do not affect structural rigidity. As such, there will be some imperfections due to the timber being a natural product.

We advise that all items are inspected before any work commences, as we can then exchange items if you are not happy for any reason. We have a dedicated customer services department who are able to help you with issues such as this, however I cannot see any contact from yourself regarding the problem prior to this feedback. I can only apologise if the goods you received did slip through our post-despatch quality checks, however if you would like to forward some photographs to us by email, the customer services department will be able to advise how best to rectify the problems.

I hope that this will go some way to restore your confidence in the service that we provide as the UK's leading online solid wood worktop specialist.

Best Regards

Vickie Cannam
Sales Executive
Worktop Express

Emma S´s profile

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Emma S
United Kingdom