Stuart Morrison´s profile

Reviews (3)

Pedal On

Great value and outstanding customer service.

I can't big up Pedal On enough. Total efficiency, a level of customer service that I thought had long gone and fantastic value on the items I purchased. Even their courier (TNT) surpassed expectation by returning at six in the evening having been unable to deliver at ten in the morning as no one was in. I will recommend Pedal On to everyone and be back again.

Merlin Cycles Ltd

Top Class

Good prices, good products, delivery in 24 hours, no fuss.

Simplyswim

Got my order eventually!

Used Simply Swim several times and always had a 5 star service, this time they let me down. My order was sent to the wrong address, thankfully the recipient of my order phoned Simply Swim who in turn phoned me to ask what I wanted to do. I agreed to collect the order from the recipient as they were only 3 miles away in the same town. On my third attempt I found the recipient at home and finally got my order. Looking at the address label, somehow the system had got my current house number and post code but my previous road and district. Anyway, we got there in the end.

08 July 2011

Reply from Simply Swim

We are sorry to hear of the problems customer experienced with the address and locating their order. The address which showed on the order placed by the customer through the Web Site, showed to be delivered to 1A Stoneleigh Close, but we received a call from a lady who lived at No. 1 stating that the goods have been delivered to her in error as there is not a registered 1 'A' address. We are pleased that our customer under the agreement with the lady at No. 1 was able to retrieve their goods satisfactory in the end. Our system does send out a confirmation e-mail moments after an order being placed, which should confirm all details to our customer's and should allow time for they to call us up or contact us to inform us of any problems they can spot or any anomalies with regards to the details of order. However, we are sorry for the inconvenience caused and we hope that this experience will not deter the customer from shopping with us in the future.

Stuart Morrison´s profile

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Stuart Morrison
Reviewer
United Kingdom

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