First they delivered to me a badly broken TV, after endless calls and emails they agreed to collect it and refund my money. They finally arranged the collection after even more calls and then refused the refund as they lost the collection paperwork even though they had sent me an email acknowledging that they had picked up the TV. The whole thing by this time had taken 5 months. Then their attitude was "who cares there's nothing you can do about it" That was Michael Hibbard in the customer "care" department who clearly has either no interest or no training in customer service.
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