Lee Fraser´s profile

Reviews (4)

Simply Electronics Ltd.

Just ordered a galaxy note ii and now extremely worried by these reviews.

Ordered a galaxy note ii yesterday on 11th August 2013.
Received an email this morning advising that they need to confirm my identity before processing the order, although they have already charged my credit card I note.
I'm thinking at the moment that this is their latest delay tactic due to lack of stock or financial meltdown.
I guess that now I've been foolish enough to make the order I'll have to just wait and see.

order update:
12/08/13
After 24 hours order is still on hold after providing simply with all the information they asked for.
Credit card transaction is now showing so they have my money. Looking more and more like fraud is going on.
13/08/13
Order has now been confirmed which has I guess signals the start of the 14 day waiting period. I'll now wait and see what happens next. Still extremely worried that I've lost my money.
13/08/13
Requested order cancellation so at least I can request a chargeback dispute via credit card company in a few weeks. Who'd like to bet I don't get a refund?

14 August 2013

Reply from Simply Electronics Ltd.

Hi Lee,

Thanks for posting in.

Given the number of fraudulent activities online these days, we randomly screen orders for verification to minimize risks to our clients and ourselves. It is not uncommon however and is practiced online by various reputable companies as well.

I appreciate this process can be time-consuming. We are always on the lookout to find ways to improve the process so all our customers can enjoy a hassle free experience. I apologize for the inconvenience this may have caused.

In relation to your order, I have alerted our compliance team. They will review your order and update you soon.

Best regards,
Vanessa Carroll

==================================!

Hi Lee,

I am sorry to hear that you decided to cancel. I do appreciate and respect your decision in this matter. One of agents will update you shortly in reply to your recent email. Rest assured your refund will be expedited.

Best regards,
Vanessa Carroll

SafeFireDirect.co.uk

goods supplied promplty and accurately.

ordered a carbon monoxide alarm and gas sensor from this oany as prices were good. Items were dlived as promised and well packaged. Recommended.

Lenstore

Does as it says on the tin!

Ordered contact lenses on Sunday bank holiday weekend. Lenses arrived on the Tuesday as promised and well packaged. Package fitted through the letterbox so no having to trail to the sorting office to collect the item.

Gamesbasement

Credit card charged but no goods after more than a month!

Ordered a Nintendo 3DS on 13th June 2011 and paid extra for next day delivery. No goods after over a month and I have to pay for them now as they have charged my credit card! No response to phone, email, or letters. I'm likely to be contacting both my credit card company and the Police in the next few days.

Lee Fraser´s profile

profile image of Lee Fraser
Lee Fraser
Reviewer
Male, 1970
Bradford, United Kingdom

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