after buying a new sofa on line that needed softer cushions i felt very apprehensive about buying on line again without trying first, so i decided to drive to their premises to feel the foam before i parted with my money, the directions google gave me involved major road works at the weekend so i found myself arriving a lot lot later than i should and they were closed ,luckily one of the staff were still on site and when i explained my situation he opened up for me (in his own time) and gave me excellent advice and help. although he coulded cut the foam then he measured the sizes and made up cushions in 2 different grades of foam so that i could try them out to see which i prefered when i returned on the monday .. i received good old fashioned customer service and i have no reservations in recommending them:- FOAMSHOP.ME.UK i did not go to the factory as i was to late but their shop is on oldham road (i think the area is called failsworth)
i have booked and traveled with the coop 5 times now (droylsden branch) without any problems , until the last time, when i got caught up in the volcano ash fiasco, and it is with regret that i say -YOU ONLY FIND OUT HOW GOOD OR BAD A FIRM IS WHEN THINGS GO WRONG-untill then i would have recommended them, but the terrible service and advice that i received in the wake of this disaster shows how you can be deceived, they did absolutely nothing to help me and what they did do they did wrong despite all their talk.. i ended up over a thousand pounds out of pocket.
after receiving and putting my sofa together i knew i had made a mistake buying a comfort item on line without the ability to try it out first, it was very hard and uncomfortable, i had a rude response with bad attitude when i complained so i decided that sooner than be further involved with this company i would buy some replacement foam for the cushions ,this solved the problem but cost me a further £160.00.
as good as the concept may seem i would not advise buying this type of item on line.
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