Mrs H Johnson´s profile

Reviews (1)


Appalling customer service re delivery

I ordered a dishwasher and booked my delivery date (this was for a Saturday 2 weeks later). I was advised the day before I was expecting delivery that I had to wait till the following Tuesday 10 days later. I rang customer services, the first person cut me off, the second said he would call back but never did, and the third purported to change the delivery to the Sunday 2 days earlier because I told the person I absolutely could not take delivery on a Tuesday. She (and her manager) could not book me a 4 hour time slot despite the delivery date being 8 days late, because I did not purchase one when I first ordered, but said they had made a request to the delivery team for a morning delivery. A delivery for Sunday (afternoon) was confirmed the night before but it turned out only to be a descaling device. I rang Dixons and was shocked to find out that the delivery was still organised for the Tuesday and all delivery dates are apparently only "requests". The conversation I had had been completely misrecorded by the customer services representative in the notes on my order. I cancelled the order as the next weekend delivery slot was 4 weeks after my original request (and 6 weeks after I placed my order). I was rung on the Monday to say the order was going ahead on Tuesday as again the later conversation I had was misrecorded, so I again had to call and cancel the order. I have to communicate clearly to do my job so I am confident it was absolutely not my fault. I will not order from Dixons again.

Mrs H Johnson´s profile

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Mrs H Johnson
United Kingdom