I ordered in good time for next day delivery but received an email by return telling me there was technical problems. I emailed the sales team who confirmed my order would be shipped as normal. I made sure someone would be home for collection. I watched my account and it never made it out of processing. I contacted the department again in the morning only to be told my stuff was damaged BEFORE being collected by DPD and it would now be Monday. I cant have anyone in to collect monday so it will be stuck in the delivery system until it eventually makes it back to the warehouse.
This is the exact same stuff i left my protein for....
and now to add insult to injury...i cant get a refund so i may buy my stuff elsewhere until next week. They failed on their side of the transaction but i can get my money back until next week. Unacceptable! I wont buy from them again.
I chose the option to collect items from the warehouse. I was sent an email within 10 minutes letting me know my items were ready for collection. I experienced very friendly staff and was happy with my experience.
Items in stock, good prices..excellent customer service...a pleasure to do business with,
As far as quality, range of supplements and price my protein can't be beaten but they have the worlds worst customer service. They ignore emails and consistently take payments for next day delivery but items can take weeks to arrive. I was a long term customer...in fact since the very early days of my protein but there blatant disregard for their customers has gone too far for me. I will never use them again!!!
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