I ordered a go kart from join2buy on 7th September for £161.00 with a delivery date of 35 to 60 days. No delivery received. I contacted the company on 1st November for an update on delivery as it was due for delivery to be told they were not able to get hold of the go kart so they would refund my money. Then they had the cheek to tell me it would be 30 days for the refund. They have already had my money for over 60 days and now I am having to battle to get it back. I DID NOT CANCEL THE ORDER YOU BREACHED THE CONTRACT BY FAILING TO PROVIDE THE GOODS. I want my money back. I am still waiting for the refund and have had to go through my credit card company to try and get my money back DO NOT GIVE THIS COMPANY YOUR BUSINESS YOU WILL BE DISAPPOINTED!!!
I ordered an apple ipad 2 from this company on 26th June, they took my order and full payment from my credit card immediately. Then the next day I got an email requesting a scanned copy of the front of my credit card and a scanned utility bill, I wasn't happy about providing this information and as they had already taken the money couldn't see why I had to provide it, they wouldn't send me the goods so I cancelled the order. 2 WEEKS later I am still waiting for the refund to be processed. They should not take the money until they have carried out any checks they require. I have had to involve my credit card company now to get my money back. I consider what they did to be theft or fraud, no goods should mean no money is taken!
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