Emma´s profile

Reviews (1)

Blacks

Won't be purchasing from Blacks again

I wish I had read the reviews on here before I purchased from Blacks. I ordered a black peter storm 3 in 1 jacket, they sent me a pink version. I tried to get hold of customer service by email (which took over a week!!). I ended up calling JD Sports who kindly told me, it's a shame as the jacket is now £10 cheaper (brilliant!) and that there was nothing they could do. To rub insult into injury, they then expected me to go to my local spar store to post the jacket back.....I decided to keep the jacket in the end, as the weather was so bad and I had a walking trip. I asked if they would be willing to refund the difference in the amount I paid due to the fact the product was incorrect. The only response I received (after hassling them on twitter) was that I should send the jacket back at my incovenience.... Worst customer experience I have had in a long time.

Emma´s profile

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Emma
Reviewer
United Kingdom

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