Initially I was extremely disappointed with this site as my first experience hasn't been a smooth one.
I ordered a golf set for what is undoubtedly the best price online and it came with a free trolley so it was an excellent deal.
Unfortunately the contact from the company isn't up to my usual expectations (will explain this later on) as I didn't receive any further emails with dispatch notifications or tracking numbers. The 3 working day window for delivery came but still no goods or contact. After ringing to find out what was happening I didn't feel confident that the clubs were even on their way. This fuelled my skepticism as other people have had issues with delivery before.
After my 3rd call I did find out that they indeed hadn't been sent and I was promised next day delivery or a refund. I accept that sometimes things don't go right everytime so I opted for a replacement.
They arrived as said with an excellent quality free trolley although the goods were different to which I had ordered (steel shafts, not graphite). I called again and explained to which I was told to 'just use them and I'll send a courier out to exchange Tuesday morning'. You can't argue at that.
After opening the box it seemed someone had actually manually swapped the irons for the correct ones although had missed out the sand wedge.
I am now contacting to try and make sure only the missing club is changed.
Without a doubt the best prices, and after initial hiccups I feel happy and satisfied that they really are trying to remedy my initial issues. It seems their logistics are handled externally which seems bonkers to me as they don't often receive tracking references until after the deliveries are made. This seems like a massive reason why 90% of people's complaints are regarding delivery or incorrect items. I'm sure that if this was changed their customer satisfaction rate would increase ten fold.
Hopefully by Tuesday I have all the pieces I ordered and I can get on with learning golf.
I know sometimes things go wrong but I feel confident in how my situation is eventually being fixed and would use the site again.
Can't say anymore to be honest. Very pleased, even in the past when there has been an error made it has been instantly reversed without any hesitation.
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