In May the air conditioning in our Astra started to not work properly, i'm not expert but i surmised it may need re-gassing.
So it had an MOT coming up so after finding out our usual garage wanted £140 for MOT + Air Con Service, i booked it in at Halfords Autocentre who wanted £76 for the same.
MOT was all fine, went through no problem and they refilled the Air Con, they said that it was very low and could be leaking, if it all leaks out we'll need to bring it back for repair, they implication was it would not be free. A follow up letter two weeks later saying that if further work is required on our Air Conditioning system they would offer 20% off providing the invoice was £100 or more seem to confirm this.
By mid July it was not working again, it was making a weird whooshing noise, a quick Google revealed this was due to no gas. Thinking that Halfords Autocentred would just charge me loads for repair I took it to our local garage.
They found the leak straight away on the low pressure valve, re-gassed it and it's working better than it ever has...and they charged me their standard £90 fee.
I complained to Halfords and got called up by Senior Manager Graham Roche from Halfords Autocentre, this guy was hilariously rude and his call didn't feel like a "let's make the customer feel better call"....it was more a "let's tell the customer that he's wrong and we're right and to sod off".
I complained again and a lady called Anita Ward, a Customer Services Manager basically wrote out in a more polite way what Senior Rudeness Manager Graham had said AT me, but did offer a free MOT to me, but I don't really want to take my car back to them, I want the money back for the Air Conditioning Service.
So I wanted to share my experience, it definitely feels better to go to your trusted dealer pay a little extra than to be pulled in by Halford's Autocentres special offers, of course the savvy will already know this but many will fall for it.
Kevin M found this review useful
I ordered a Iomega 1TB StorCenter network hard drive from Techstore. I never received an order confirmation therefore I contacted them by phone to check the order status.
They said it was in in progress but that it was good that I called because they could do me the replacement to the original product that included wireless connectivity.
I thought that could be interesting so I thought I would go for it and paid an extra £26.40 to go for the drive with wireless.
I then though I would have a look at the details for said drive elsewhere...I could find no mention of an Iomega 1TB Storcenter network hard drive anywhere, I contacted techstore and they insisted that it did include wireless, I basically told them that I ONLY wanted to go for the higher model if it did include wireless.
I also contacted them seperately because I couldn't login to the website, they asked me to confirm my password....something I wouldn't expect any online store to do as your password should be private and hidden even from the website owner.
They actually then read it out to me....absolutely terrible security policy, transpired by the way that 3 characters of my password were missing, it allowed me to enter them when setting up my account but truncated them off when I saved without warning!
I then asked for the difference back when the product arrived and as suspected had no wireless on it whatsoever.
I asked for a partial refund but they would only let me send the product back, which I didn't want to do as I am using the drive.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.