james´ profile

Reviews (1)


misleading adverts ... poor customer service ... dont phone you back when they say

I just got a new oven online a SMEG Linea SFP109 with a 5 year guarantee included
Offer ends 30/06/2014 ...
It was easy use and within 30 minutes I had it plugged in working ..fab ..happy.. until
I printed out the form to claim the guarantee
The small print on the form when you print it out ..says ... Offer applies to in-store purchases only ... The first call I made .. I was told I would have to return it and then buy it in store and he would phone me back tomorrow before lunch ... did not happen ... so I phoned again and was told he had to give my details to his boss and he would phone in the next few days ... Its now unplugged and in my way and I don't have an oven to use as my old one was taken away by them to recycled just great when you have 3 kids to feed ..
how many other customers have bought this item off there website to find out it don't come with a 5 year guarantee

james´ profile

profile image of james
United Kingdom