J Shepherd´s profile

Reviews (1)

Hertz

Never ever again, ripped off for the third time (and I am a Gold customer)

I reserved a C class car from LeedsBradford Airport UK (Ford Focus) for luggage space and engine - previous experience suggested it would be ideal. The website said "Reserve this car". I prepaid on internet - revenue assurance for Hertz so they make it a bit cheaper - 6 days.
Car I was given on arrival was not as expected, they gave me a Nissan Juke - no luggage space, underpowered. Said it was an upgrade! I walked to the far side of the airport to pick it up. Massive bit of damage not noted on the sheet, so I walked back again to report, walked back again to drive it away - fuel not full.
Useless car. I daren't park it anywhere as I had to have the backseat down to get luggage in.
I returned two days early absolutely full of fuel.
Darren the 'supervisor' was totally patronising. More concerned about the negative feedback for his branch than resolving my issue. I did not get a rebate for the early return nor any credit for the fuel I put in but had not had the benefit of on collection.
Previously .hertz have left me waiting for cars for over an hour, despite reservations and supposed Gold service. They have sent me off without damage paperwork only to try to claim damage charges from me when I returned the car in exactly the state I took it. Don't get caught. Shop around and always go elsewhere,
Total shambles.

J Shepherd´s profile

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J Shepherd
Reviewer
United Kingdom

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