I ordered a Dremel push drill workstation from this companies eBay store which to my delight arrived a few days later, but after unpacking my item I noticed that the depth gauge had broken. I wrote to them using their eBay messenger first and then to the main customer services department email address.
Well what can I say, I was literally amazed by how helpful they were, they fully understood my problem and offered to dispatch a replacement item out which arrived the next day.
This company could not be any better if it tried, awesome guys really.
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