Roger Learoyd´s profile

Reviews (1)

Travelex UK

OK eventually !!

I tried to order a cash passport on line (ZA rands) to be sent to my home address but three different debit/credit cards were refused without explanation. As soon as I indicated that I would collect at Heathrow my debit card, previously refused, was accepted !!

15 February 2014

Reply from Travelex

Dear Roger,

Thank you for taking the time to contact us with your feedback.

We have reviewed your comments with our Cash Passport colleagues and can advise that when ordering a card your transaction will go through some a series of internal security checks before your order is accepted. If some of your details cannot be verified through our internal verification systems, you will only be able to place an order for store collection as these details can then be verified in person.

We are sorry for any inconvenience caused. Please do not hesitate to contact the Cash Passport team if you require any further help or information. They can be contacted free of charge from a landline or public telephone using one of the toll-free numbers. The list of countries and numbers can be found at http://www.cashpassport.com/1/en/uk/Contact-us/Global-Emergency-Assistance/Toll-Free-Emergency-Numbers.

Kind regards
Online Support Team

Roger Learoyd´s profile

profile image of Roger Learoyd
Roger Learoyd
Reviewer
United Kingdom

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