cassie cai´s profile

Reviews (1)

Extremely bad service. Avoid using Arena Flowers!!!

Arena flowers not only failed to deliver the flowers on time, but also pretend that nothing happened and try to deliver on the next day thinking that we will be ok with it. But I am not ok with it this time and I am totally upset and angry because I am supposed to receive flowers on Valentine's day, not on the day after Valentine's day!!!! They just don't understand that "special occasion" is on "a specific date"! When I talked to the driver he admitted that it was his fault since he didn't call me when he can't enter the main door for my apartment and he just left. However, when we complaint about this issue to the company,they lied, found all sorts of excuses, and even tried to blame their fault on us. Their service is the worst I have ever had, and their customer service is extremely rude. Please avoid using Arena flowers delivery at all costs.

cassie cai´s profile

profile image of cassie cai
cassie cai
United Kingdom