Imagine booking a once in a lifetime holiday over Christmas and New year to Goa at a 5 star resort, getting all your injections and medication sorted, booking taxis, trains, upgrading flight seats to premium, buying all of your clothes, and being so emotionally worn down by the time the day of your holiday comes that all you can think about is laying on the private beach at your luxurious hotel. Imagine getting up at 4am on 23rd December, travelling 3 hours to the Airport getting to the front of the queue at the airport, exhausted and stressed, to then be asked "Visas Please". Visa? What Visa? At no stage did Olympic Holidays inform us that we needed a Visa. At the time of the booking we carefully read all of the terms of the contract and confirmed to them that we had done so. Nothing was mentioned in any of our literature at any stage of our booking process. The recorded telephone calls also proved that we were not told.
Imagine the horror when you call your agent from the airport only to be screamed down the phone "IT IS NOT OUR RESPONSIBILITY AS YOUR AGENT TO INFORM YOU OF VISAS FOR TRAVEL". But we had no idea, we later found that all other travel and booking agents make this very clear on their websites, and carefully guide you through how to get visas for each country of travel, as you would expect? OlympicHolidays had seemingly hidden all of this info away from us (they may have since put this problem right).
Imagine having to get on the train back home, knowing you are £8000.00 down, and are not going on holiday for Xmas and New year.
Imagine when next day on Xmas eve you travel a 250 mile round trip to the Visa office, you are told that it takes a minimum of 2 weeks to process a Visa application, and there is no chance of getting it in time. We asked Olympic if they could at least send us to an alternative destination, we were told No, nothing was available.
Imagine then after the dust settled, being told you were not going to get a penny of your money back, despite knowing full well that they had managed to resell the return flight seat, and the hotel had resold the room (I was constantly hassled by both agent and hotel to ask me if I would be taking the flights, I told them there is no way we can get the Visa in time, but we would at least like some of our money back if they are going to resell the places).
Imagine the final letter from Olympic holidays being "see you in court".
Forget the ABTA and ATOL protection, they seem to be able to do nothing in these types of situations. I guess the travel agents know this fact too well.
It looked cheap on paper, the same holiday was £12'000 through other more well known agents, the same agents that make it clear when you pay for the holiday, the things you actually need to be able to take the holiday. The moral of the story? If its too good to be true, it usually is. Go with a reputable company, and save yourself a load of heartache.
Thank you OlympicHolidays.com for robbing me and my wife of our once in a lifetime holiday, for spoiling our Xmas and New year, and for robbing us of 3 years of savings - I wish you every success and hope you sleep well at night, because we have had many a sleepless night over this ordeal.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.