I ordered a power tool (Metabo KGS216M Laser Slide Compound Mitre Saw 240V) for a birthday present for my husband. I went online at around 3pm on a Monday and it was delivered the next morning by courier. Incredible service! Well packaged and a quality value for money product. Would definitely use Toolstop again.
After finding a card saying I missed a delivery I tried all evening to call and go online to re-schedule. Website not updated and no place to arrange this saying parcel was still out for delivery yet it was late evening. Several attempts over phone where left hanging on for over 40 mins so gave up due to cost. Very angry and frustrated as don't drive or have a car to go to depot. Useless service and will make sure I let John Lewis know who sent parcels via them. I have sent an email complaint but reading other people's comments it looks like they take no notice- just like phone answering service. Maybe they will listen when I complain to John Lewis. Appalling customer service and back-up!
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.