Paid for next day delivery from online retailer. They got the parcel to DPD in good time (could follow progress on the retailer website) but the minute DPD got their hands on it everything came to a grinding halt.
No phone call or contact, only reason I know is through checking the retailer website which showed a message saying there was a problem and to contact courier (which turned out to be DPD).
The numbers listed for contacting them (on the retailers website) are out of service - HOW CONVENIENT - do you think they were getting lots of calls!
Tracked down the contact us bit of DPD's website and guess what - general enquiries are only handled by completing an email form. The only phone numbers listed are for business customers and 'rearranging your delivery' - which is ALL AUTOMATED - no option for actually speaking to anyone. Wonder how many people go through the rearrange your delivery option in complete frustration rather than complaining?
I have managed to get a refund on the extra postage costs I paid FROM THE RETAILER and they are going to handle DPD. They shouldn't have to though.
Going to send a complaint to DPD via their 'email form' but not expecting much it has to be said. I'll see if the parcel actually turns up at all.
DON'T USE DPD - carrier pigeon arranged by a two year old would be more effective.
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