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We were scammed by Click Basin

This company is a box shifting outfit of second rate goods who attempt to "resolve" poor quality supplied items by offering a discount when you find the faults - ours was split and batons for the unit cut too short. Its a clever way of passing on B grade goods that are ultimately more expensive than you would pay - and we are not into second rate or poorly constructed furniture.

Customer service is non existent since they only use answer machine (to avoid dealing with customers?) and we are baffled how the good reviews we read can be truthful. Aggressive, rude and arrogant is our experience of the "Customer Service".

We agreed that a replacement unit would be supplied and was collected but not the sink -= then they cancelled the order refunding £109 less than the purchase price leaving us with an unwanted sink and short of a full refund!

The Sink is priced at £30 on the web site and they offered no justification for such actions - as I said we were scammed!

Yes they have nice pictures but that's about it - feeling utterly scammed and writing this to warn others not to make the same mistake.

Move on and find others as there are plenty of qulaity suppliers out there.

We are off to Trading Standards and our Credit Card Company - seriously - BE WARNED.

Good luck!

We would love CLICK BASIN to respond to this on the website but as they haven't to us then anything they do say will be a fiction I am sure.

Refund achieved - use the power of Trustpilot, but why should we have to go to these lengths as honest hardworking professionals who want to buy quality furniture, is beyond both of us.

20 February 2014

Reply from Clickbasin

Unfortunately we were unable to satisfy customer in any way...full refund was given.

As can be seen by the other genuine independent reviews on this site, we are not scammers and do not sell second rate goods.

We have over 50000 customers who have been happy with our products and services, but unfortunately in this instance, this was not the case.


Hugo Faster´s profile

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Hugo Faster
Aberdeen, United Kingdom