My initial enquiries by emails about a pair of Swarovision binoculars were responded to swiftly. The tone of messages was friendly and helpful. The 3% discount using direct bank transfer meant a significant saving. I ordered on Tuesday and the item arrived via UPS on Friday, within the timescale of 1-5 days delivery specified on the website. A positive experience which should be the case when an expensive item is purchased online.
There was a technical problem with the monitor I bought. A return and replacement was arranged swiftly and efficiently. But BPost International leaves much to be desired. It's tracking stated 'attempted delivery' on two occasions but I was in all day on both days (Wed & Thur). I eventually emailed them on 24 August 2012, got a reply stating that delivery would be on Tuesday 28 August. The item was delivered by YODEL on 24 August - talk about the right hand not knowing what the left hand is doing!
Plumbnation is one of the most efficient company I have used via online shopping. Staff were courteous, helpful and friendly. Response by phone and email were rapid. i asked for an earlier delivery which was sorted out very quickly. A company to be recommended for the high standard of service and very competitive price. Thank you.
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