Jim Simmonds´ profile

Reviews (2)

Pixmania

Ridiculous

Pros-Prices are very competitive, but for good reason

My graphics card arrived in reasonable time. Costing nearly 200 pounds, I shopped around abit looking for the best price and ended up at pixmania. It arrived in reasonable time. It came in a plain box, no sleeve, and missing content. I assume the actual product box with a content list was removed so they could sell accessories separately( I was confused at the checkout why I was being asked to purchase 'add ons' like an hdmi cable when it should be boxed). So opening up the box I find the BARE minimum in the box in order for the product to be functional the product and a CD driver disc, No manual, hdmi, crossfire cable and some dubious antistatic protection looking like it was from another product.

After trying to talk some sense into the customer services and sending numerous asking them to simply send out the missing accessories which they refused, I opted for a refund, which first had to be authorised by them taking a few days, then I had to print out a returns form, and also an invoice which I had to call up for again. It was when I found the returns address that I realised this company was actually based in France and not the UK which was not evident anywhere when purchasing from the company.

Postage cost were quite high unsurprisingly, and after about 4 frustrating weeks I ended up with a refund FOR THE PRODUCT. I still have no refund for postage, and to get your postage back takes a further 4/5 emails including sending them all of your bank details, including swift and IBAN codes which I wasn't even aware of. One can only assume this is another measure to put you off getting a refund for postage, as normally the refund would be done through the same measure you paid with.

My advise would be to pay that bit extra to save the hassle and time, even if you are on a budget.

Update:- Pixmainia mediator attempts to portray there company in false positive light. ( FIRST TIME IVE HAD A MESSAGE THATS NOT COPIED AND PASTED FORM THEM)

- I'm still waiting for a postage refund 9 days after given all my necessary details.

12 April 2013

Reply from www.pixmania.co.uk

Hello,
Thank you for your review.
I am glad that you were pleased with the delivery. I apologise if there were items missing from the parcel and if you were not satisfied with our customer services.
We take our utmost care to make sure that all items are packaged securely and that we give the most efficient service to our customers at all times.
If there is an item missing from your parcel, a transport inquiry is opened with the courier company which takes up to 5 working days. Once the inquiry is closed you will be given a choice of refund or an exchange.
Please note that you are able to download the English manual by logging into your “Pix&I account” which can be found on our site.
I invite you to contact me with your order details on emma@pixmania.com so that I may look into this further as I would be more than happy to help you.
Kind Regards
Emma
Pixmania Mediator

Discount Supplements

great service but....

i fear as this company launches so many promotions, it will become branded as a sport world, constant sale type store, and lose rep. I pay no attention to the sale emails anymore, on the other hand however, its the best prices you will find on the internet, free and fast delivery every time, polite people when ordering by phone, never ordered supplements from anyone else because of this.

Jim Simmonds´ profile

profile image of Jim Simmonds
Jim Simmonds
Reviewer
Male, 1990
London, United Kingdom

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