I have been using for many years and rate them as by far the best cashback site. Easy to use, excellent add-ons like the toolbar so I never forget to claim my cashback. Payments are regular and almost always track on the few occasions I have had problems their customer service has been excellent - swift and courteous. I would highly recommend.
Orders ship from Germany and are delivered by Yodel, you can take a look at the Yodel reviews on Trustpilot to understand how poor delivery is. Contacted Zalando numerous times about an order which hadn't arrived after 14 days yet Yodel said was delivered after 4 days. Took ages to get a response from Zalando and when I did basically called me a liar, told to fill in a legally binding document to say things had not arrived which I needed to then post to Germany at my own expense so they could consider whether to offer me a refund! Day 20 and the good were chucked over my back gate by Yodel. Although I loved the shoes and cuff that I ordered when they arrived, I simply wouldn't want to deal with this company again.
I have had a number of things delivered by Yodel from various large retailers including M&S. Invariably their online tracking will tell me an item has been delivered to me when I have not seen anything of it. I contact the company I bought from, they check and say their carrier says it has been delivered. I say it hasn't. I come home a few days later to find the parcel chucked over my back gate with no card or anything. Very annoying, if know the company will be using Yodel now I shop elsewhere.
I still can't quite work out how they do it but every demand that I have out in they have come back with a better offer which I have not been able to match anywhere else. I have tried expensive things and things that were only a pounds to start with and still they seem to offer approx. 15% discount. Website is easy to use and the process is straightforward. The only thing I would say is that you have to have a little patience to wait for the offer and sometimes the delivery may take a day or two longer than usual but on the whole very happy and will certainly use again. I was very sceptical to begin with but I am converted to flubiting!
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