Sent a B&O music center by Interparcel. Used enormous amounts of Bubblewrap and cardboard but the perspex lid had been smashed as if dropped from two to three feet on to its edge.
When you read the fine print Interparcel want photos of the packaging so take photos as you pack it and keep them until the goods arrive safely, which I didn't. The recipient of your parcel will probably bin the packaging without photographing it, as mine did.
Interparcel decided to trust me and refunded the cost of a new lid from eBay, but my professional position and role as past Treasurer and Secretary to a national charity helped. I wouldn't expect them to believe everyone.
Bought an underwater camera system. Happy with everything except I spent a while looking for the AC/DC charger the manual said should be in the box. Phoned up and was told the camera should be charged from a USB port and no charger is supplied in the UK. Apparently this is on the camera packaging, but it had been taken out of its packaging and had been sent inside the waterproof housing, hence no label.
They would have had the fifth star but for that.
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