I too fell foul of these guys. Ordered a projector, paid fot it an waited. Was told that it was no longer in stock and they could not get any more. Promised a refund but surprise, surprise - no refund has arrived in my bank. I too have complained to watchdog.
WHAT A RIP OFF !!!
DO NOT GIVE YOU CARD DETAILS TO THESE PEOPLE WATHERVER YOU DO.
You might want to look at this too.
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