Kat´s profile

Reviews (1)


terrible customer service

I decided to close my accounts as natwest after constantly being harassed about having review meetings/ opening an ISA etc etc each time i went into the branch to make a deposit.

Went into the branch and was told i would have to make an appointment to close my account. Could not get an appointment for another 2 weeks as I HAVE A JOB MONDAY-FRIDAY!!!!

After waiting 2 weeks i arrived to my appointment 5 minutes early and was asked to wait in the seating area. 20 minutes later i was still sat waiting. i went to a member of staff who was constantly asking others if she could help them. I pointed out i was still waiting for my appointment to which she replied - yes we are running late aren't we. you will have to wait.

After 30 minutes of waiting I was finally called by my customer adviser who muttered something of an apology under his breath.

Bad enough i had to wait 2 weeks for an appointment but then sat in the branch for 30 mins with barely anyone noticing. If things are running late people could at least let customers know when they arrive an give some indication of how long they will be waiting. An actual apology after 30 minutes of waiting would also be appreciated.

Kat´s profile

profile image of Kat
Female, 1986
United Kingdom