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Expansys.com

The worst shop ever with customer service treating you like idiot

I cannot believe that such a horrible customer service is possible.
I have ordered a monitor and a keyboard over two months ago. I extra paid for shipment next day. They have broken the order in two separate ones and sent me a keyboard after three days and monitor after a week!!!
The monitor wasn't working correctly so I gave it back on warranty and it's when the nightmare begun. They took the monitor and sent it to France. I was waiting for any response for two weeks. After that time they send me an email asking what was wrong with monitor. I replied within 15 minutes with full description. After a week of no information from them I started calling them every day asking what is going on. I was calling every single day for a week and every time I was told that it is during processing and I should get feedback next day. When I called them sixth time the girl told me that they didn't get feedback from me and couldn't do anything. So I explained that I sent back my feedback on the address from which they asked me for it. She told me that this address does not exist!!! The address is information@expansys.com and there was no other address in their mail to use. After next week of every day calling them and asking about the status I get information that they are going to give me credits for the monitor to buy another one in their shop.
I check their page to buy the same monitor again and they have raised the price by 1/4 of this monitor, so now I couldn't have the same monitor for the money I paid. Therefore I asked for money refund. And now for over a week already I'm waiting for the decision calling them every day and hearing that they will respond "tomorrow". Every day they have different story to tell why it takes so long and that they cannot do anything with that.
It's now over two months since I bought the monitor in expansys, I don't have monitor neither money and I feel like I don't have any rights. Every time I call them they say the same stupid texts and do nothing. I will never ever buy anything in the worst shop ever.

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Artur
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Male, 1983
london, United Kingdom

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