Like most people i know, i do reviews of the company that i am going to purchase from and low and behold DFS has a REALLY BAD reputation!! However, benefit of the doubt and all that my husband and I decided to visit the Plymouth branch of DFS and totally fell in love with the 'Hybrid leather corner suite'. The salesman (Brian) was really helpful, friendly and not too pushy. We spent the next hour or so sitting on the sofa, discussing it and comparing it to other sofas in DFS. I however was still not comfomfortable buying from DFS due to their crap reputation so we went back to the lovely Furniture Village store and tried our best to find something in their store, but to no avail. So back we went to DFS sat on the sofa and decided we were definitly going to purchase the l-shape sofa, 2 seater and footstool and were going to pay for upgraded leather and 5 year leather care protection kit. While we were waiting for Brian to finish with another customer we went and sat on a few more sofas just to kill time really and when we came back to our favourite sofa it had a new sign on it, saying display model sale?? We stayed on the sofa and Brian came over to us, he was as shocked as we were, now we cud have all the 5 pieces on display for a reduced sale price. Obviously we couldnt have leather upgrade on a display model but we decided to go for it and paid for it there and then. We were informed the sofa had to stay on display until 22/04/2013 and we would be contacted soon after re: delivery arrangements...........and to my surprise i received a phone call on the 22/04/2013 to say the sofa was now off display and they would deliver in 2 days time. The delivery driver contacted me 2 hours before the time scheduled and arrived as arranged, they did an amazing job as it needed to go up a flight of stairs to the lounge.
So overall we are exceptionally happy with DFS Plymouth, the salesman (Brian) and the delivery guys and felt the need to let other people know that although the majority of people rated DFS as pretty rubbish, there are people out there who ARE happy with the service and products received from DFS.
Stuart Piper found this review useful
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