I had a neopost account for 1 year and during this time I had lots of issues and eventually moved over to royal mail direct using Packetpost which is free - there is actually no need to use a franking machine anymore as you can do it all online with Royal mail with better discounts.
Anyway we cancelled the contract and 6 months later we received a bill for a rate download which we obviously didn't have top pay as we cancelled the contract and returned the machine.
After lots of phone calls they said they would credit the bill but they never did and it has been passed onto the debt collection agency!! i I literally called several times, put on hold, transferred etc very frustrating.
Beware Beware Beware!!!
My original issue why we finished the contract is because they made a rate change which downgraded my machine so I could no longer send airmail packets which I had before so had to pay an £80 charge as well!
Rubbish company use royal mail packet post it is free no need for machine and it's much much quicker as you don't have to use any labels as it's all done online in seconds just add the average weight of all the parcels, you can send 100's of packets a day by just giving an average weight takes seconds!!
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