Telephoned me to let me know that a module was temporarily out of stock, found out the exact delivery date and called me back so that I could decide whether or not to proceed with the order.
Over the years, I've purchased various pieces of hardware and cymbals, some by special order, and the service and knowledge of anyone and everyone I've spoken to has always been 1st class. Earlier this year, I bought a new Tams Superclassic kit, and arranged for it to be delivered to me, and sure enough it arrived exactly when they said it would.
They're the most reliable and knowledgeable percussion retailer in London, as far as I'm concerned.
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