Gemma Haynes´ profile

Reviews (1)

Vponsale

Extremely upsetting and frustrating :(

Writing as a very angry dissatisfied customer of this absolute joke of a company. After trying many many times to SPEAK to a member of staff, even throughout the night as their advertised opening hours are 1am-9am being in China, not once did anyone pick up. The online chat service is a sham.
Now to the actual dresses. I ordered 6 bridesmaids dresses, Firecracker colour with a flower shoulder detail, 3 different sizes. When they arrived, they were packed in a bin bag that had been celo-taped ridiculously tight, not a great first impression. The first thing i noticed was that the dresses were not the firecracker colour i had ordered but bright orange. I then started to look for the sizes (1 size 10, 3 size 12's and 1 size 14) i realised that none of the dresses had size labels on them. So after trying on each individual dress to try and guess the sizes, it quickly become apparent that none of the dresses were the same in size. I would say i have an 8, a size 10, a size 11 (if that existed) etc etc...
Also, to make matters worse, not only were the flower details all different looking, the petals had strings of glue coming of them and some were even falling off. The satin waistbands had staple holes in them and the lining of the dress was horrid.
I have asked for a refund, to which they have refused. This is supposed to be a pleasant experience and they have caused me nothing but upset. I RECOMMEND THAT YOU DO NOT ORDER FROM THIS COMPANY. "

22 July 2011

Reply from http://www.vponsale.com

Dear Customer
Sorry for your disappointment. We care about every customer's satisfaction, we will help to solve problems, make amends for unsatisfactory if it we cause.
As you ordered standard size occasion dress, sometimes it cannot fit as well as a custom made one. But, could you send the dresses to us, we need to find the actual problems. Hope to solve your problem asap.
Vponsale: http://www.vponsale.com/contact_us.html Thank you for your patience. Have a great day!!!

Regards
VponsaleEmily

Gemma Haynes´ profile

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Gemma Haynes
Reviewer
Female, 1984
Northants, United Kingdom

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