John Noble´s profile

Reviews (3)

Virgin Atlantic

Virgin stands out from its Competitors

I travelled to Washington DC in economy and back (overnight) in premium economy. In both classes flights were great with Virgin's high standard of service making it stand out from the other airlines who fly across the Atlantic.

Gjwtitmuss

Combining good value and great service

The best price that I could find delivered on schedule.

Petplanet

A breathtaking level of incompetence

I ordered a bag of Hills Puppy Mini 7.5g and instead was sent a bag of adult advanced fitness. Yes, things go wrong and mistakes are made. We spoke to customer services explaining that we were about to run out and were promised a replacement bag would arrive by the end of the week. At the end of the week and nothing had arrived and so we spoke again to customer service to be told that because they were so busy nobody had done anything about the replacement order. No replacement yet and not a lot of confidence in petplanet's ability to sort it out. Very poor.

27 July 2011

Reply from Petplanet.co.uk

Thank you for your recent review. We never like to hear a customer is disappointed with either the products or service we provide at PetPlanet.co.uk. We always aim to give the highest possible level of service and, whilst we believe the replacement food has now been delivered, we would request that Mr Noble contacts our Operations Manager direct at yvonne@petplanet.co.uk to resolve the matter to his total satisfaction.

John Noble´s profile

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John Noble
Reviewer
1958
cheltenham, United Kingdom

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