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A company that essentially ... doesn't care ...

I flew to South Africa in May on Lufthansa's flagship A-380 on economy. There is a definite feeling of being made to feel that you are in economy on this airline. On the super jumbo my entertainment system did not work. The staff were not particularly concerned. On the way back the entire section of the aircraft's entertainment system did not work. They offered alternative seats elsewhere about 2 hours into the flight but no isle or upgrades so I stayed in my seat. So no movies etc. They said to write and complain. I did. I got an automated reply that they were busy. Its been two months now and they never got back to me. Clearly Lufthansa is a mediocre airline, not a top one. In general its an airline for the staff and one gets the impression that although attentive, there is plenty room for improvement in service standards. How about trying to get back on all customers complaints within 7 days! Surely this is possible. They serve nothing but pretzels as a snack between meals. Again the feeling of "you are in economy - get used to it" etc etc. Its clearly deliberate. I will try another airline next time if I can. Just an all round mediocre experience. Shame. Such potential.

Pascal found this review useful

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Male, 1975
Johannesburg, South Africa