Paul´s profile

Reviews (3)

Great service - it just works

Booked a call, was the right price, engineer turned up on time and was very helpful. All good.

BullGuard Online Backup

Poor Communication about Backup Service

Can I recommend Bullguard Online Backup as a service then the answer has to be "No". As a customer for some years and using the service to protect the data for a small company (8 PCs) we need a service we can rely on. Bullguard have decided to upgrade the service during Oct '12 without any warning to customers or any information on their Service Status page. The result is constantly failing backups and a service that I cannot rely on or trust and one that I have to supplement with local manual backups. They have now told me that this situation could last 30 days - a service that I am paying for which is not delivering and cannot be trusted to backup our latest data. Worst of all is the lack of communication before they went ahead and put customers data at risk.

Poor show Bullguard - am currently reviewing alternatives with a better Service Policy and will not be renewing.

and they took 8 months to reply to this!!!!!!

31 May 2013

Reply from BullGuard

Dear Paul,

We are very sorry for the inconvenience you have experienced.

Please allow me to start by assuring you that no data was ever at risk. As I have explained on our forum, no users should have been affected by our maintenance work.

The cause for your issues could have been associated with that maintenance, but it could have been associated with a number of other possible causes as well.

BullGuard will always stand by the customer and we will always try to solve any issue or compensate our users for their lost subscription time, if indeed the issue is caused by us.

I will kindly ask you to contact our Support Team whenever you have any difficulties and we will do everything possible to solve any issues.

Kind regards,
Andreea-Luciana Ostache
Senior Support Technician


Good service

Very quick delivery, would use again

Paul´s profile

profile image of Paul
Male, 1954
Cambridge, United Kingdom