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Lastminute

The worst ever!!!

I've just got the worst experience in my entire life with "last minute"! No other services were so poor and non-professional and representative+supervisor were so ignorant! They sent me email two days prior the trip (international destination) that the reservation was canceled without any apparent reason! Honestly, neither the rep nor the supervisor did explain me what was the reason.... They claimed that they called me, but it's far from truth as I did not receive any voicemail. They started giving some other stupid excuse saying my bank was closed on the weekend! My bank - TD - is the only one that actually is open 7 DAYS a WEEK! And there is always a representative who will assist you on the phone even during the weekend! So what they say it's B.S. And lie!!!! When I spoke to supervisor she put the phone away and so when I didn't speak there was silence!no answer! After sometime you could hear her picking up the phone from the table and saying repeat it again.... This is soooooooo beyond my understanding! Now the tickets are much more expensive as the date of the trip is soooo close ( 2 days away). No one will pay me a difference! So you guys make your mind and don't use that poor service!!!!!!!

Peter Marsh found this review useful

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truth13
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Female
Manhattan, United States

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