I purchased the Furminator nail grinder. Firstly, they accept Paypal which made me very happy as that is always my preferred method of payment. Secondly, I received the item 3 working days later, which was more than satisfactory. Thirdly, the item itself is amazing! I would be happy to use Dog's Stuff again.
I have 4 cats and one dog. One of my cats has special dietary needs so I have to buy special food. As well as that I also buy all their regular flea and tick treatments from Medicanimal. I have been a customer for a few years now, and place regular orders, approximately 5 or 6 times a year. The delivery is fast and free, and their products are cheaper than anywhere else I've found. I have never had a problem with any delivery. I'm a customer for life!
I have made many orders with The Book Depository in the past. On those experiences, I would very happily recommend them for price, speed and efficiency. However, I must also point out that the most recent order was bungled! I made the order, but did not receive the books. I e-mailed them and it took a couple of days for them to reply. When they did, they said that they had sent the items but Royal Mail had returned the parcel to them undelivered. They then asked if the address was correct. The address they had sent them to was just my name followed by my town and county! No house number or road name! Considering I have an account with them and have made many past orders, there is no reason for them not to know all my details. My address is on my account information. Which was also on the order confirmation at checkout! So there is no excuse for that mistake. It is also shocking that they didn't realise their mistake when the parcel was returned to them, or when they replied to my email, asking me to confirm the address details were correct!
However, they re-addressed the parcel, correctly, and had it sent out immediately.
I would still be more than happy to use them. It was a stupid mistake, but they were helpful and efficent in correcting it.
I always buy my dog food from Seapets. I order it every 6-8 weeks. It is cheaper than anywhere else, and the postage is free. It also arrives just 48 hours after placing the order. I have only once had a problem with them. A few months ago, they mistakenly sent one bag of food when I had ordered two. I emailed them and received a reply and sincere apology immediately! They sent the second bag straight away. I will continue to shop with them and am happy to recommend them to others.
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