I live nearby and always choose to use the Q-collect service. I typically order the evening before and collect in person the next day. Items are invariably ready for collection by 1pm which suites me fine.
I have occasionally ordered on behalf of others despatching to their address and these have gone ahead without problem.
I quite often look at the 'Today only' section to check whether an item I might be thinking of buying is being offered more cheaply. I have found the discount offered over the normal price is quite variable, sometimes barely more than 1% so watch out, but some are more worthwhile. Three days ago I took advantage of an offer on WD Red 3TB HDDs which I'd been thinking about for a while. Checking out half a dozen price comparison sites Scan matched the cheapest for UK sourced items - added to that was a 5% discount and, for me no carriage charges, just a 5 mile drive combined with a shop at nearby Asda. (Pity the items will be at half today’s prices in 12 months). I was in, collected and out of the store within 5 minutes.
I can only recall having to return items twice. On one occasion a failed motherboard had destroyed a graphics card and a known good one which failed too when used as a replacement. Scan checked out both for me, confirming my fears, although only one was purchased there. On the other occasion a 'wall wart' PSU for a modem/router had failed just within warranty. New stock had been showing on the website as unavailable for a few weeks but, on visiting in person, found Scan had a working PSU from another unit which was going back to the manufacturer from an unrelated warranty claim. This was swapped over to my complete satisfaction.
I value the convenience and personal service I have received at Scan. Several years ago I tended to use Dabs for local collection, a couple of miles further away than Scan, until they closed their customer counter. But they had already become less competitive once they’d been taken over by BT. I've used Scan for maybe 10 years but would judge 80% of my PC hardware has been purchased there over the most recent 3 years. I conclude that makes for a recommendation.
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