I placed an order for an outdoor dining set on 23rd of August. On the website it said the item was In stock and available for next day delivery. As it was a bank holiday weekend I waited until the following Wednesday to contact Morale to find out why my table and chairs hadn't arrived. The person I spoke to was clueless, putting me on hold for over ten minutesbbefore saying they would need to call me back. They didn't call me back so I rang them. Eventually I was told that the item was out of stock and they didn't know if I wanted to go ahead with the order. When I asked why no one had contacted me to tell me it was out if stock they just apologised and said they understood. They then said they would place an order directly with the supplier and I should hear the following Monday or Tuesday.
I didn't hear so I called again on the Tuesday only to be met by the same hopeless customer service. After several calls and a threat to cancel the order I was finally given a delivery date of Thursday. However when the delivery company rang they said Friday an I had to argue my case to get the promised Thursday delivery.
When the table and chairs arrived two of the places where the screws should go we're bent and so didn't match up. It took some brute force and a nut spinner to get the screws in to hold the table together. There were also two bolt covers missing.
I found Morale on the Top Cashback website however I am yet to receive the £23.99 cashback that my purchase shoud have generated and, on the strength of their appalling customer service, I don't hold out much hope of ever seeing it.
A shoddy company with appalling customer service and sub-standard products. I will never use them again!
Although the lawn roller that I originally ordered was out f stock, I was contacted quickly an offered an alternative. This arrived quickly and des the job.
As with many other companies who sell online, please keep your website up to date with stock details as it is frustrating to orde something that you believe to be in stok only to find out later that it isn't.
The idea of Top cash back is great in theory but do check how long some of the merchants take to pay as I found some merchants take up to 12 weeks (3 months) to make the payment available. This means that the balance that is shown on your account can vary dramatically from the amount you are able to have paid to you for example,at one stage my account was saying that I had £48 available but when I checked, I cold only have about £8 paid. The rest was still pending and wouldn't be payable for months.
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