Opened an account this Tuesday - no details given about switching - had to call - kept waiting on phone. Eventually got through and set up security only to be told that due to a long waiting time for switching they could call me back and was offered an appointment for Thursday 3.30pm . At 3.30pm got no call back - called again and then advised that they do not do call backs ........I asked to speak to complaints and given excuse after excuse for their basically poor service. Cancelled my account and going to Halifax. Beware
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