I've ordered 3 or 4 times in the last 2 years as I've gradually changed from incandescent to energy saving bulbs and have had good service every time.
There is a good range of LEDs which is what I've been looking for recently. The site works well for me
Item was out of stock but I was notified immediately of the delay and the company offered to let me know when it was available. There was then a mix up between warehouse and sales so the light hadn't arrived a week after I was told it had been dispatched.
An email querying this received an immediate apologetic response explaining the reason and delivery was promised within 48 hours. Light duly arrived as promised.
Delay was unfortunate but Downlights Direct were apologetic and proactive in sorting it out. I'd use them again.
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